FAQ — KiniBi Bikinis

📦 Processing & Delivery

1. How long does it take to process and ship an order?

Orders are processed and shipped within 2 business days after payment confirmation.

2. How long does international delivery take?

Estimated delivery time is 6 to 7 days after the order has been shipped. Delivery times may vary depending on the destination country and local customs procedures.

3. How can I track my order?

Order updates are sent to the email address provided at checkout. Please make sure your email address is correct and check your spam or junk folder for notifications.

💳 Payment & Shipping

1. Which payment methods do you accept?

We accept credit and debit card payments through the secure PayPal and Stripe platforms, subject to availability in each country.

2. How much does international shipping cost?

We offer international shipping at a flat rate of US$11 per order.

3. Which countries does KiniBi ship to?

We ship our bikinis to destinations around the world. Please check whether delivery is available to your country directly at checkout.

👙 Bikini Care

1. How should I care for my KiniBi bikini?

To preserve the quality, colors, and durability of your bikini, we recommend:

• Hand-wash with cold water and mild soap.
• Do not soak or store the bikini while it is wet.
• Avoid laundry powder, detergents, and harsh chemicals.
• Do not machine-wash, tumble-dry, or dry-clean.
• Allow the bikini to air-dry in the shade.

These care instructions help preserve the fabric, fit, and details of your bikini for longer.

🔁 Returns & Exchanges

1. What is KiniBi's return policy?

You may request a return or exchange within 10 days of receiving your order, provided the item has not been worn, washed, or damaged and is in the same condition as when received, including its tags and original packaging, where applicable.

Return and exchange shipping costs are the customer's responsibility.

To initiate a request, please contact our customer service team. We will provide the necessary instructions for the process.

📍 About KiniBi

1. Where are KiniBi bikinis made?

Our bikinis are designed and manufactured in southern Brazil, in Florianópolis, Santa Catarina, an island known for its beautiful beaches and natural scenery.

Since 2007, we have been creating Brazilian swimwear with attention to detail, fit, and quality.

2. What is KiniBi's address?

Servidão Solar das Oliveiras, 84
Florianópolis, Santa Catarina, Brazil

3. How can I contact KiniBi?

Our team is available to help with questions about our products, orders, and deliveries.

📞 WhatsApp: +55 48 98817-7606
📧 Email: kinibibiquinis@gmail.com