FAQ

📦Shipping & Delivery

1. What is the order processing time?
   The processing time is up to 2 business days after payment confirmation.
2. How long does delivery take?
   The average delivery time is 6 to 8 calendar days after the order is shipped.
3. How can I receive updates about my order?
   Updates are sent to the email address provided at checkout. Please make sure it was entered correctly to receive notifications.

💳 Payment & Shipping

1. What payment methods are accepted?
   We accept credit and debit cards through PayPal and Stripe.
2. How much is the shipping cost?
   We offer a flat international shipping rate of $11 to all countries.
3. Which countries do you ship to?
   We ship worldwide — wherever you are, KiniBi will reach you!

👙Bikini Care

1. What are the recommended care instructions?
   To preserve the quality and durability of your KiniBi bikini:

• Hand wash with mild soap and cold water.
• Do not soak or store wet items.
• Do not use powder detergent, harsh cleaners, or chemicals.
• Do not use a washing machine, dryer, or dry cleaning.

🔁Return Policy

1. What is the return policy?
   You can request a return within 30 days after purchase, as long as the product has not been used and is in the same condition as received.
   Return shipping costs are the responsibility of the customer.

📍Additional Information

1. Where are the bikinis made?
   Our bikinis are made in southern Brazil, on the charming island of Florianópolis (SC), also known as Floripa.
2. What is KiniBi’s address?
   📍 Servidão Solar das Oliveiras, 84
   Florianópolis – Santa Catarina, Brazil
3. How can I contact KiniBi?
   📞 +55 48 98817-7606
   📧 kinibibiquinis@gmail.com